Refund and Returns Policy for TNZ Traders Online

Thank you for shopping with TNZ Traders Online. This Refund and Returns Policy applies primarily to orders delivered within the United States, while also covering eligible orders shipped to Australia and other destinations where we offer delivery.

1. Return Window

For eligible change-of-mind returns, customers may request a return within 14 days of receiving the order. The item must be unused, unopened, in its original condition, and returned with its original packaging, tags, accessories, and any included documentation.

2. Damaged, Faulty, Incorrect, or Not-as-Described Items

If an item arrives damaged, faulty, incorrect, or materially different from its description, please contact us as soon as possible. We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws. Nothing in this policy is intended to limit any rights that cannot legally be excluded.

3. Change-of-Mind Returns

Change-of-mind returns are accepted only when the item meets the eligibility requirements above and the return is requested within 14 days of delivery. Customers are responsible for return shipping costs for approved change-of-mind returns unless otherwise required by applicable law.

4. Non-Returnable Conditions

We may decline a change-of-mind return if the item has been used, damaged after delivery, altered, or is missing original packaging, tags, accessories, or documentation. This does not affect rights that may apply to faulty, defective, incorrect, or misdescribed products under applicable law.

5. How to Request a Return

Before sending any item back, contact our customer support team through our Contact Us page. Please provide your order number, the item involved, the reason for the return, and relevant photos when the item is damaged, faulty, or incorrect. We will provide return instructions after reviewing the request.

6. Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs. If an item is faulty, damaged, incorrect, or otherwise covered by applicable consumer law, we will work with the customer to determine the appropriate return-shipping arrangement.

7. Inspection and Refunds

Returned items will be inspected after they are received. If the return is approved, the refund will be issued to the original payment method. Refunds are normally processed within 10 business days after the returned item has been received and approved. Your bank or payment provider may require additional time before the funds become available.

8. Exchanges

We do not offer exchanges for change-of-mind purchases. If an item is faulty, damaged, incorrect, or otherwise covered by applicable consumer law, please contact us so we can determine the appropriate remedy.

9. United States Orders

The United States is our primary market. Returns for U.S. orders are handled according to the return terms stated above and any applicable federal or state consumer protection requirements. Shipping charges paid on the original order are generally non-refundable for change-of-mind returns unless otherwise required by law or stated at checkout.

11. Contact Us

For return or refund questions, please contact us through our Contact Us page. Please include your order number so we can assist you promptly.

TNZ Traders Online reserves the right to update this policy when necessary. Any changes will be published on this page.