Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, payments, and our products. If you need any additional help, please contact our support team.
Ordering
How do I place an order?
Browse our products, select the item you want, add it to your cart, and proceed to checkout. Enter your shipping and payment details, then review and place your order.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We will do our best to help before the order is processed or shipped, but changes or cancellations cannot be guaranteed after processing.
Shipping
Where do you ship?
We primarily ship within the United States and also offer shipping to Australia. Shipping availability and delivery times may vary by destination and product.
How long does shipping take?
Standard delivery generally takes approximately 5–8 business days in the United States. Australia and other international destinations may require approximately 7–10 business days after handling, depending on the destination and carrier.
Is there a handling time?
Orders require handling and processing before shipment. The applicable handling time is communicated during the ordering process and may vary by product.
How can I track my order?
Once your order ships, tracking information will be provided when available. Use the tracking information supplied with your shipping confirmation to follow your package.
Returns & Refunds
Do you accept returns or exchanges?
Our store does not offer returns or exchanges under the standard policy. If you believe your order has an issue, please contact us promptly so we can review the situation.
How are refunds handled?
Approved refunds are processed within approximately 10 days. Processing and bank or payment-provider posting times may vary.
Who pays return shipping if a return is authorized?
If a return is specifically authorized, the customer is responsible for return shipping costs unless otherwise agreed in writing.
Payments
What payment methods do you accept?
Available payment methods are displayed securely during checkout. Payment options may vary based on your location and checkout eligibility.
Products
Are your products new?
Products listed as new are sold as new merchandise unless the product listing states otherwise.
What if I receive a damaged or incorrect item?
Contact us as soon as possible with your order details and a description of the issue. We will review the information and advise you on the next steps.
Contact Us
For questions that are not answered here, please contact us at info@tnztradersonline.com. Our support team will be happy to assist you.